Chat with us, powered by LiveChat

Frequently Asked Questions

We’ve listed the most common questions we get asked and their answers below. We hope they’re helpful. We’ll continue to add new questions to the list as they come up.

The UDonateacar team will be happy to answer any other enquiries you might have. Please just give us a call on 01489 772244 or send us an email support@UDonateacar.com – we’re here and happy to help.
Why should I use Udonateacar.com?
We pass on 100% of your agreed donation to charity.
We do not charge you any fees and we guarantee that there are no hidden costs.
We have a 75 year pedigree and are one of the most experienced vehicle salvage/automotive recyclers in the UK.
Our clients trust us to deliver a professional service and include reputable insurance companies, garages and bodyshops, local authorities, and emergency services.
We own a fleet of collection vehicles and our services cover the UK.
We are an Authorised Treatment Facility, regulated by the Environment Agency and licensed to dispose of ‘End of Life’ vehicles.
We depollute, dismantle and recycle 95% of ‘End of Life’ vehicles, reducing carbon emissions and protecting the environment.
Who owns Udonateacar?
Udonateacar is hosted and run by Silverlake Automotive Recycling based in Southampton (www.silverlake.co.uk)
Silverlake Automotive Recycling is one of the UK’s leading automotive recyclers dealing with ‘End of Life’ vehicles, total loss vehicles and recycled car parts.
How do I contact udonateacar?
Send us an email support@udonateacar.com or give us a call on 01489 772245.
What information do I need to get a value for my car?
You will need your vehicle's registration number, postcode and your contact details. If you believe your car is worth more than just the scrap value, you can upload photos to give us more information.
How long does it take to get a valuation?
We can normally give you a valuation straight away.
How long does it take to get the car collected and what paperwork do I need?
If you agree to the valuation, we will arrange a convenient time to collect the car within 3-5 working days, sooner if possible.
You will need to have available the V5C (log book) for handover on collection, and any keys you have.
How does the charity donation process work?
100% of your donation goes to charity, there are no hidden fees or costs.
If you are donating all of the proceeds of the agreed value of your car, the Udonateacar team will send your donation to Global’s Make Some Noise after collecting the vehicle.
If you choose to give a percentage of the agreed value of your car to Global’s Make Some Noise you will receive payment for the difference via BACs transfer to your bank account on collection of the vehicle. The Udonateacar team will transfer your agreed donation amount to the charity and you will receive a donation receipt and a follow up donation confirmation and thank you email from Global’s Make Some Noise.
What happens if my car is scrapped?
In the event that the vehicle is scrapped, we will advise the DVLA and issue a Certificate of Destruction.
What happens if my car gets sold again?
In the event that we should sell the complete vehicle, we take responsibility for advising the DVLA of the change of ownership.
What should I do if the car still has a valid tax disc?
You will be able to reclaim the outstanding tax from the DVLA.
We make donating your vehicle a breeze.
Trusted
We are one of the most experienced vehicle salvage / breakers in the UK and we pride ourselves on our good track record.
Fair
We cut out the middle-man and we are industry experts, running a professional and quality service.
Secure
We own the collection vehicles and the Automotive Treatment Facilities licensed to dispose of "End of Life" vehicles.